FAQ
Frequently asked questions
Straight answers on pricing, packages, supplies, scheduling, payment and what happens if something is missed, for homes, Airbnbs and businesses across the Dallas–Fort Worth Metroplex. Can't find yours? Call 972-809-0439, any hour.
Pricing and getting started
How does your pricing work?
Start with the instant quote: pick your type of place, its size, how often you need us and a package, and you see an estimate in about a minute. Your final price is confirmed at a free walkthrough, in person or by video. Estimates are plus applicable Texas sales tax. Very large sites (over 20,000 sq ft, or 50,000 sq ft for warehouses) are priced at the walkthrough instead.
Is the walkthrough really free, and do I have to be there?
Yes, it is free and there is no obligation. Christian or a crew lead walks the space with you in person, or you walk your phone through it on a short video call. We confirm your price and put your scope and schedule in writing.
How do I request a clean for my home or Airbnb?
Use the package page to choose Standard, Premium or Elite, pick two preferred start days and send it in. We will text or call you within 1 hour (between 6 AM and 11 PM) to confirm your walkthrough and first clean. Requests sent between 11 PM and 6 AM get a reply first thing at 6 AM. No payment is taken on the website.
How fast can the first clean happen?
We set your first clean date with you after the walkthrough, based on our schedule and what you need. The quickest way to start is to send a request on the package page or call 972-809-0439, and we reply within 1 hour (between 6 AM and 11 PM). Same-day or rush booking is listed as an add-on in the instant quote.
How do I pay?
For homes, we arrange payment with you at your first visit. For businesses and Airbnb turnovers, we arrange payment with you when we set up your account. We do not take payment or card details on this website.
Packages, supplies and prep
What is the difference between Standard, Premium and Elite?
Standard is the recurring checklist clean. Premium adds deeper tasks on a rotation, and Elite adds the most. For a home, Premium adds a monthly deep rotation (baseboards, doors, vents) plus the inside of the fridge and microwave each quarter. Elite adds a linen change and one laundry load every visit, quarterly interior windows, annual carpet cleaning, annual sofa upholstery and priority scheduling. Businesses and Airbnb turnovers have their own list for each package. See what is included below.
What does a home cleaning cover?
Every package covers the kitchen (counters, sink, stovetop and appliance fronts), the bathrooms (tub, shower, toilet, sink and mirrors), bedrooms and living areas dusted and tidied, and floors vacuumed and mopped with the trash taken out. Your checklist is written down before service starts, so every visit covers the same list.
Do you bring supplies and equipment?
Yes. For homes, our crews bring all their own professional products and equipment, so you do not need to provide anything. If you prefer your own products or vacuum, leave them out and tell us before your visit. For businesses, supplies and equipment are included in your monthly price. For Airbnb turnovers, we make the beds with your linens, and guest supplies we restock are billed at cost.
How should I prepare for a cleaning?
Put away valuables and personal items you do not want moved, and clear the surfaces and floors you want cleaned. At the walkthrough, tell us about pets, how we get in and any special instructions, and we write them into your checklist.
Do I need to be home?
No. We agree how we get in at the walkthrough. Crews clock in and out with GPS time tracking and take photos of completed work, so you can see what was done even when you are not home. If we cannot get in, that is a lockout, which is 50% of the visit under our home terms, and your first one each year is on us.
Do you clean Airbnbs and short-term rentals?
Yes. Turnovers are priced per turnover on a rolling agreement with no long-term contract, and 30 days' notice to cancel. Each turnover follows your Airbnb checklist: beds made with your linens, towels staged, kitchen, bathrooms, floors and trash, with a photo report after every turnover. Premium adds on-site laundry, a guest-supply restock and a damage report within 1 hour. Elite adds a quarterly deep clean, a linen program with same-day priority, and minor maintenance reporting. Choose a package on the package page.
Who we clean for and where
Which businesses do you clean?
Offices, medical and dental practices, law firms, warehouses and distribution centers, apartment communities, restaurants and bars, gyms and fitness studios, retail stores, salons and spas, churches, schools and daycares, car dealerships, veterinary clinics, banks, hotel lobbies and common areas, event venues and coworking spaces. If your business is not listed, ask: we probably clean it. See the industries we serve.
How often can you clean?
Homes can be cleaned weekly, every two weeks or monthly, with one-time deep cleans and move-in/move-out cleans when you need them. Most businesses can be set from one to seven visits a week, including nightly service and day-porter hours, and we set the schedule at the walkthrough. Airbnb turnovers are scheduled against your check-outs.
Which areas do you serve?
We serve the Dallas–Fort Worth Metroplex, including Dallas, Fort Worth, Plano, Frisco, Irving, Arlington, McKinney, Garland, Richardson, Grand Prairie and Denton. We do not serve areas outside the Metroplex at this time. See all of our service areas.
Terms, changes and problems
Is there a contract?
It depends on the service. Home cleaning has no long-term contract: skip or reschedule free with 48 hours' notice, and stop anytime with 14 days' written notice. Commercial accounts run on a 12-month agreement with one monthly price that includes supplies and equipment. Airbnb turnovers are priced per turnover on a rolling agreement with 30 days' notice to cancel.
Can I skip or reschedule a visit?
For homes, yes: skipping or rescheduling is free with 48 hours' notice. A late cancellation, meaning less than 48 hours' notice, is 50% of the visit, and your first one each year is on us. For businesses, schedule changes go to our 24-hour line at 972-809-0439.
What if I am not happy with a clean?
Tell us. If something on your checklist or scope is missed, we come back and fix it free within 24 hours, and we log it so it does not happen again. Call 972-809-0439: Christian, our owner, answers the line 24 hours a day.
Who will I talk to?
Christian, our owner, is your one contact by phone, email or video. He answers our 24-hour line at 972-809-0439. There is no call center.
How do I know the crew showed up and did the work?
Crews clock in and out on site with GPS time tracking, so arrival, departure and time on site are recorded, and they take photos of completed work. Before leaving, the crew confirms each task on your scope.
Do you clean after construction or at hazardous sites?
No. We do not do post-construction cleanup or hazardous sites, including biohazard, crime or trauma scenes, and chemical or industrial hazard sites. We also do not do kitchen hood, exhaust duct or grease-trap cleaning, pest control or hoarding cleanups, and we do not handle regulated medical waste.
What's included
What is included in every package
The lists below are the same ones the instant quote uses. Your own checklist or scope is written down at your free walkthrough, so every visit covers the same list.
Homes
A room-by-room checklist, with the same base clean in every package.
Every home package includes
- Kitchen: counters, sink, stovetop and appliance fronts
- Bathrooms: tub, shower, toilet, sink and mirrors
- Bedrooms and living areas dusted and tidied
- Floors vacuumed and mopped; trash out
Standard
- Recurring checklist clean.
Premium
- Everything in Standard, plus:
- Monthly deep rotation (baseboards, doors, vents)
- Inside fridge, quarterly
- Inside microwave, quarterly
Elite
- Everything in Premium, plus:
- Linen change & 1 laundry load every visit
- Interior windows, quarterly
- Annual carpet cleaning
- Annual sofa upholstery
- Priority scheduling
Packages apply to recurring plans (weekly, every two weeks or monthly). A one-time deep clean is a top-to-bottom reset and a move-in/move-out clean is for an empty home; both are priced on their own, and inside cabinets and appliances can be added.
Popular home add-ons
- Inside the oven
- Inside the fridge
- Inside cabinets and drawers
- Baseboards, hand-wiped
- Blinds, hand-dusted
- Interior windows
- Laundry (wash, dry, fold)
- Bed change (your linens)
- Carpet cleaning
- Same-day / rush booking
Airbnb and short-term rentals
Priced per turnover on a rolling agreement, with 30 days' notice to cancel.
Every turnover includes
- Turnover to the Airbnb host checklist
- Beds made with your linens, towels staged
- Kitchen, bathrooms, floors and trash
- Photo report after every turnover
Standard
- Turnover per the Airbnb checklist plus photo report.
Premium
- Everything in Standard, plus:
- On-site laundry every turnover
- Guest-supply restock every turnover (supplies at cost)
- Damage report within 1 hour, check-in-ready time
Elite
- Everything in Premium, plus:
- Quarterly deep clean
- Linen program and same-day priority
- Minor maintenance reporting
Popular turnover add-ons
- On-site laundry (linens and towels)
- Guest-supply restock (supplies billed at cost)
- Pet surcharge (hair and odor)
- Hot tub wipe-down & skim (no water chemistry)
- Patio / outdoor area
- Inside the oven
- Inside the fridge
- Same-day / rush booking
We do not service pool or hot-tub water chemistry.
Businesses
Commercial accounts run on a 12-month agreement with one monthly price that includes supplies and equipment. Each business type has its own base scope; here is a general office checklist with the three packages, followed by the base scope for other common business types.
Every office package includes
- Trash and recycling emptied and relined
- Restrooms cleaned, disinfected and restocked
- Break room counters, sink, tables and appliance exteriors
- Carpets vacuumed, hard floors dust- and damp-mopped
- High-touch points disinfected; entry glass spot-cleaned
Standard
- Nightly base scope at your frequency, photo proof, 24-hour fix guarantee.
Premium
- Everything in Standard, plus:
- Touchpoint disinfection, quarterly
- Interior glass, monthly
- Floor burnish every 4–6 weeks
- Carpet extraction, twice a year
- Monthly crew-lead inspection report
Elite
- Everything in Premium, plus:
- Day porter, 1 hr a day (5 hrs/week)
- Annual strip & refinish
- Quarterly chair upholstery cleaning
- Quarterly high dusting
- Consumables management (billed at cost + 20%)
- Same-day response
Base scope for other business types
Offices
- Trash and recycling emptied and relined
- Restrooms cleaned, disinfected and restocked
- Break room counters, sink, tables and appliance exteriors
- Carpets vacuumed, hard floors dust- and damp-mopped
- High-touch points disinfected; entry glass spot-cleaned
Medical and dental offices
- Housekeeping surfaces and floors with an EPA-registered hospital disinfectant
- Exam rooms (up to 1 per 400 sq ft) cleaned each visit
- Restrooms, waiting room and staff areas
- Non-regulated trash removed
Restaurants and bars
- Front of house: entry, host stand, glass and touchpoints
- Dining room tables, chairs and booths wiped; floors swept and mopped
- Bar front, rails, stools and the floor behind the bar
- Back-of-house floors degreased and mopped, drains cleared
- Restrooms cleaned and disinfected; trash out
Gyms and fitness studios
- Equipment touchpoints wiped
- Rubber and hard floors cleaned
- Locker rooms, showers and restrooms
- Trash and mirrors
Retail stores and showrooms
- Sales floor, fitting rooms and checkout
- Restrooms and stock-room floors
- Entry glass spot-cleaned; trash out
Salons, spas and barbershops
- Hair and product removed from floors and under stations
- Shampoo-bowl exteriors and back bar
- Restrooms, trash and floors
Schools and daycares
- Classrooms and restrooms sanitized after hours
- Floors, trash and touchpoints
- Products stored away from children
Warehouses and light industrial
- Offices, restrooms and break rooms (about 15% of the space)
- Warehouse aisles swept by hand
- Trash to the on-site dumpster
Medical, dental, school, daycare and restaurant scopes have limits on what we handle; see each industry page. Browse all industries we serve, or get an instant quote to see the full list for your type of place.
Get your price in about a minute
See an estimate online, then lock it in with a free walkthrough, in person or by video.